Returning products is possible within 14 days after receipt of the product. We use the return conditions of the Thuiswinkel guarantee as described below in the right of withdrawal.

Right of withdrawal:
The right of withdrawal applies to consumers for online purchases and is excluded with regard to purchases in one of our physical stores and for business customers. To exercise the right of withdrawal, you must inform us of the withdrawal by means of an unambiguous statement (e.g. in writing, by post, fax or e-mail). You can also invoke the right of withdrawal by returning the goods without stating reasons within 14 days of receipt of the goods. You can also first notify us within 14 days of receipt that you wish to cancel the purchase. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of the decision to withdraw from the agreement. You are on time if you return the goods before the 14-day period has expired. We will refund the full purchase amount within 14 days of cancellation. We will refund in the same way as you paid, unless you provide your account number on the return form. Then we transfer the money to the specified account number. The right of withdrawal takes effect on the day after you, or a third party designated by you, have received the complete order. You may assess / use the products as is also possible in a store. The products must be returned undamaged and as far as reasonably possible in the original packaging. Before sending the product to us, it is advisable to use the return form sent with the order for faster processing or to request it again via We will confirm receipt of the form by email. You can also use the European Model Withdrawal Form to notify us that you are canceling the purchase. However, the use of this form is not mandatory."

With certain products, due to the nature of the products and the often one-time use, a thorough check is made whether the product is unused and where otherwise a charge may be made.You shall only be liable for any diminished value of the goods resulting from use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods to be determined.

Products excluded from the right of withdrawal are:
* Products manufactured in accordance with the instructions of the consumer (customization).
* Easy to copy products, such as software, if the seal has been broken.  This will be stated in the product information where applicable.

The cost of the return shipment will be borne by the customer.

Return address:
Sitcon BV
Returns department
Twenteha ven 11
3433 PT Nieuwegein

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